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Average :   4.9
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Posted 2 days ago.
The people are easy to work wi...
The people are easy to work with
Janice W, Tulare, CA, Service Customer
February 12, 2017
ASHLEY A FREITAS
Response
Janice, thank you for the compliments! We're thrilled to hear your recent service visit went so well!
February 16, 2017
Posted 3 days ago.
Dennis Frazier and Ashley were...
Dennis Frazier and Ashley were tremendous. They kept me informed on 1. what the issue was, 2. plan to repair and 3. kept me updated on progress. They made a tense situation when brought in to one of understanding and solution...
Steven N, VISALIA, CA, Service Customer
February 09, 2017
ASHLEY A FREITAS
Response
That's wonderful to hear, Steven! We will be sure to let Dennis and Ashley know of your comments. Come back to see us anytime!
February 14, 2017
Posted 3 days ago.
I was very pleased with the pr...
I was very pleased with the professional staff that took care of me on my last visit. You could tell how they put customer service a top priority. I will be back for continued service in the future. Thank you, Roger Walker
ROGER W, VISALIA, CA, Service Customer
February 09, 2017
ARTHUR V JR SIMON
Response
You're very welcome, Roger! We're glad to know that you had great interactions with our staff. Come back to see us anytime!
February 14, 2017
Posted 4 days ago.
not too bad to deal with
KENNETH B, PORTERVILLE, CA, Service Customer
February 08, 2017
ASHLEY A FREITAS
Response
That's always good to hear, Kenneth! Thank you for choosing to service your vehicle with Visalia Ford!
February 14, 2017
Posted 4 days ago.
I had a recall notice several ...
I had a recall notice several months old and the rep explained why the recall has not been completed, which I thought was helpful understanding the recall notice.
JAMES LEROY D, VISALIA, CA, Service Customer
February 08, 2017
TIMOTHY M RICE
Response
James, we're glad to hear that you had a great service experience with us! Be sure to let us know if there are any other car or service needs that we can meet for you!
February 14, 2017
Posted 5 days ago.
Great and fast service with fr...
Great and fast service with friendly employees.
Ashley B, Visalia, CA, Service Customer
February 07, 2017
ASHLEY A FREITAS
Response
This is what we strive for! Thank you for taking the time to share your experience, Ashley. We value your business and look forward to seeing you on your next visit!
February 10, 2017
Posted 5 days ago.
As always, service is excellen...
As always, service is excellent - worked with Tim Rice this time - very helpful. Have never had an unsatisfactory experience - bought my current car 2010 Escape and my previous Escape both from Visalia Ford and recommend them to everyone.
MARILYNN M, VISALIA, CA, Service Customer
February 07, 2017
TIMOTHY M RICE
Response
Thank you for taking the time to tell us how we are doing, Marilynn! Tim will be happy to hear that he was very helpful in your service experience. Thank you for your business and we hope to take care of any of your future car needs!
February 10, 2017
Posted 6 days ago.
Fast, friendly service. Very m...
Fast, friendly service. Very much appreciated the shuttle service.
ASHLEY K, Visalia, CA, Service Customer
February 06, 2017
ASHLEY A FREITAS
Response
Thank you, Ashley! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs!
February 10, 2017
Posted 6 days ago.
The service rep. Decided to re...
The service rep. Decided to replace the air filter then tell me about it after it was done. The bill was $550 for oil change and fuel filters. Which is quite a increase from the past services.
GENE A, VISALIA, CA, Service Customer
February 06, 2017
Posted 9 days ago.
Called me to make appointment ...
Called me to make appointment a couple hours within the time contacting the dealership.
TINA D, VISALIA, CA, Service Customer
February 05, 2017
ARTHUR V JR SIMON
Response
Tina, thanks for your review and feedback! We're proud to be entrusted with your service. Stop by again any time!
February 08, 2017
Posted 9 days ago.
Very very good and fast servic...
Very very good and fast service
RICHARD C, VISALIA, CA, Service Customer
February 03, 2017
ASHLEY A FREITAS
Response
Thank you for telling us how we are doing, Richard! We appreciate the kind words!
February 08, 2017
Posted 9 days ago.
Very pleased with my car buyin...
Very pleased with my car buying experience at Visalia ford. I would recommend them .
TIMOTHY S, VISALIA, CA, Sales Customer
February 03, 2017
SANCHEZ, JUAN
Response
Timothy, thank you for your positive comments! We appreciate your business. Please let us know how we can continue to help with your car and service needs!
February 08, 2017
Posted 10 days ago.
Very friendly and waz met outs...
Very friendly and waz met outside before i could get out of my car for service. Shuttle helpful and didn't have to wait long. Driver paid attention to her surroundings on the road and drove safely. Staff retrieved my car quicky after my arrival to pick it up.
GILBERT C, VISALIA, CA, Service Customer
February 02, 2017
ASHLEY A FREITAS
Response
Gilbert - thanks for your compliments! We're glad that you like our shuttle service. We're proud to be entrusted with your service.
February 07, 2017
Posted 10 days ago.
Extremely Professional! They w...
Extremely Professional! They went Above and Beyond. I bought my Explorer at Keller Ford in Hanford. Lots of things wrong with the car! Thanks to Ashley and her Techininan the found a Axel leak as well as other problems, that Keller techs had MISSED!
PETE M, TULARE, CA, Service Customer
February 02, 2017
ASHLEY A FREITAS
Response
Thanks, Pete! We greatly appreciate your business and very kind words! Ashley is a great asset to our team and will be very happy to hear your compliments! Thank you for choosing us!
February 07, 2017
Posted 10 days ago.
great job
F, IVANHOE, CA, Service Customer
February 02, 2017
TIMOTHY M RICE
Response
We appreciate you taking the time to share your positive feedback. Let us know how we can help with any future car or service needs you may have.
February 07, 2017
Posted 10 days ago.
Extremely awesome service, eve...
Extremely awesome service, everytime we go there we are always taken care of very well.
TESSA R, VISALIA, CA, Service Customer
February 02, 2017
TIMOTHY M RICE
Response
We strive to achieve that. Thanks for letting us know! And thanks for servicing your vehicle here!
February 07, 2017
Posted 11 days ago.
Everytime we bring in a vehicl...
Everytime we bring in a vehicle to be serviced or repaired, we get the best response time and follow ups that we have ever received from any other dealer we have worked with. The service writers and mechanics are very good at letting us know what needs to be done along with why it may have failed to help us understand and make sure we do more preventative maintaince . 5 stars across the board!
D, VISALIA, CA, Service Customer
February 01, 2017
ARTHUR V JR SIMON
Response
Thank you for the kind words! We're thrilled that you always receive the best service from each and every member of our staff. Our #1 goal is customer satisfaction, and we're glad to have provided you with such a great experience. We truly appreciate your commitment to our dealership. Have a great day!
February 02, 2017
Posted 11 days ago.
Good service
PAUL C, HANFORD, CA, Service Customer
February 01, 2017
ASHLEY A FREITAS
Response
Thank you for the positive feedback, Paul! We're happy to hear you had a good service experience with us. Have a great day!
February 02, 2017
Posted 12 days ago.
It was extremely professional....
It was extremely professional.
Bruce G, Visalia, CA, Service Customer
January 31, 2017
TIMOTHY M RICE
Response
We're glad to hear that, Bruce! Our team strives to provide top-notch, professional experiences to everyone who visits Visalia Ford. We hope to see you again in the future!
February 02, 2017
Posted 12 days ago.
People nice. Tim great, explai...
People nice. Tim great, explained fully. Thanks for good care to my car.
BRENDA B, FARMERSVILLE, CA, Service Customer
January 31, 2017
TIMOTHY M RICE
Response
Thank you for sharing your experience with us, Brenda! We're happy to hear that Tim was helpful to you during your recent visit. Please let us know if we can be of any additional assistance to you!
February 02, 2017
Posted 13 days ago.
Very happy with the job.
JON B, KINGSBURG, CA, Service Customer
January 30, 2017
ARTHUR V JR SIMON
Response
Thanks, Jon! Please let us know if you ever have any car needs we can help with in the future! Thank you for choosing us!
January 31, 2017
Posted 13 days ago.
Tim is an excellent service ad...
Tim is an excellent service advisor and always takes good care of my needs.
RICK W, VISALIA, CA, Service Customer
January 30, 2017
TIMOTHY M RICE
Response
We are so happy to hear that Tim helped in giving you a good experience with us! Thank you for the kind words and please come back and see us for any of your future car needs.
January 31, 2017
Posted 16 days ago.
Great customer service, provid...
Great customer service, provide great service .
ANTHONY A, VISALIA, CA, Service Customer
January 28, 2017
TIMOTHY M RICE
Response
Thanks for your compliments, Anthony! We're proud to be entrusted with your service.
January 31, 2017
Posted 16 days ago.
I called Tim early Saturday to...
I called Tim early Saturday to see if he was able to get my F250 oil change and fuel filters changed on that day or did they need to order parts. Tim check and got me in just after lunch and completed the service for me. Thank you to Tim and his crew.
JOHN J, HANFORD, CA, Service Customer
January 28, 2017
TIMOTHY M RICE
Response
Thank you for the very kind words, John! Tim will be delighted to hear that he was able to be such a big help. We are lucky to have him on our team. Please come back and see us for any of your future car needs!
January 31, 2017
Posted 16 days ago.
Fast, friendly staff and effic...
Fast, friendly staff and efficient service.
PEDRO V, VISALIA, CA, Service Customer
January 28, 2017
ARTHUR V JR SIMON
Response
Thanks, Pedro! We'll be sure to pass along your kind words to our service team. If there is anything else we can do, please let us know!
January 31, 2017
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